HIre a Referral / Contact Management Manager

Even if it's just for a couple of hours a week, it is well worth it to hire someone dedicated to helping you manage your contacts.

The all too common story of most business owners, sales people or other professionals, is they stack up all the business cards they pick up when they're out prospecting or networking. With the best of intentions they collect a stack of cards with the hopes of entering them into their contact management software and some time soon they'll follow up.

I wonder how many sales are never made because a the card of a great lead was left in a little stack in a drawer or on a desk - never followed up on.

A good investment would be to hire a virtual assistant that can enter in all the contacts in to your database, and implement some type of follow up strategy for you immediately. How many sales would it take to pay for an hour or two of a virtual assistant's services? You might be losing money with those little stacks and no follow up.

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Stay in touch with your clients. Manage contacts, schedule mailing campaigns, custom four color designs, send one card at a time - mailed with first class postage. Send Cards Get Business

Expand your network of people you know every day

For 12 straight years Joe Girard sold more cars and trucks than any other salesperson. More as an individual than most dealers sell in total. No other salesperson has ever attained this title for more than one year, and not for both cars and trucks.Joe is the only salesperson ever inducted into the Automotive Hall of Fame in 2001, renowned for selling more cars than anyone else in the World.



Joe's claim to this amazing fame is his dedication to send everyone he came in contact with personalized greeting cards. He met people in the grocery story. He called names out of the phone book and invited them to come test drive a car from him, and if they said no, he asked if he could stay in touch for a future opportunity to provide them with a test drive, or would they keep him in mind would they refer him to any friends or family that might be in the market for a car. He made it a goal to add to his contact file everyday.



If you want to do big business the way Joe Girard did, you must increase your contacts - everyday.

Create a Written Referral Plan

The very best business you can get - the best source of customers - is by referral. A referral business relationship starts with a seed of trust, especially if the person sending the referral to you is trusted by the referral.

People make buying decisions three ways:

1. 50% come from Existing Relationships
2. 35% ask for a referral, "Who do you know that...?"
3. only 15% come from advertising

That means 85% of all buying decisions are made without ever looking at advertising! (According to a 2005 study on Consumer Behavior by Intelliseek, a leader in word-of-mouth measurement).

It makes sense to create a written referral plan - that is a plan to cultivate customer relationships that result in a steady flow of referrals. The compents that make up a good referral plan are:

1. Implement a "Stay in Touch" strategy using multiple tools. Your customers should hear from you on a regular basis. The goal should be to build a trusting relationship for your product or service.
2. Implement a "Request for Referrals" strategy - How, when, where, do you plan on requesting referrals from your clients. Brian Buffini uses this phrase, "Oh, by the way, I always have time for your referrals." Buffini recommends that phrase be put on everything...business cards, letters, other marketing pieces, voice mail, everything!
3. Implement a "Referral Recognition Program" - How do you plan to recognize and reward the customers that refer you?
4. Implement a strategy for taking your "A" clients to lunch and build that trusting relationship in person.
5. Implement a strategy for business thank you cards. Masters of the technique have been used by Joe Girard, Tom Hopkins, Bob Burg and many others. Those that use it swear by it's effectiveness.
6. Implement a "Birthday Card" sending strategy. Making your customers smile on their speacial day has an immeasurable impact. Too many people have no one that tells them "Happy Birthday, I'm glad you were born".
7. Implement a plan for keeping track of business that comes by referral so you can measure your referral plan agains your advertising. You may decide to stop traditional advertising all together because your referral business may be much more effective.

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Discover a tool that allows you to design & send completely custom, full color greeting cards that will have your customers calling you. Send Cards Get Business